Returns & Exchanges
At Benang Jarum, we strive to ensure your complete satisfaction with every purchase through our seamless return and exchange process. If you are not entirely happy with your order, you may return eligible items within 7 days of receipt for a replacement or store credit.
Check Eligibility
Ensure the items are in their original condition, unworn, unwashed, and with all brand tags still attached to qualify for a return.
Submit Request
Log into your account on the Benang Jarum Official Website and complete the Return Request form with your order number and reason for return.
Pack and Ship
Securely pack the items in their original packaging and ship them to our warehouse using a trackable courier service of your choice.
Quality Inspection
Once we receive your package, our team will perform a quality check and process your exchange or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing